Please refer to the following menu of topics. If your issue is not listed here or you have further questions about our products, policies, or ordering procedures please contact customer service at info@theskinspausa.com

• Methods of Ordering
• Accepted Forms of Payment
• Shipping Information
• Order Status
• Returns and Exchanges 
• Damaged and Lost Items Due To Shipping
• Wholesale/Bulk Item Purchases
• Privacy & Security 
• Customer Service
• International Shipping charges 

Methods of Ordering

Shop and place orders 24 hours every day here on our The SkinSpa Institute Internet site using CardService International as our preferred shopping cart service. 

Place your order online for Internet, Mail and Phone orders. The shopping cart will configure applicable shipping and/or tax and create a printable copy to be used for non-Internet orders.

You may also print out the mail-order form (see below) and send to The SkinSpa Institute with your payment.

Accepted Forms of Payment

• Visa, Mastercard and American Express on telephone and mail orders (see below).
• Personal Check, Business Check, or Money Order in U.S. Funds made payable to The SkinSpa Institute on all mail orders.

*Please note that Sales Tax is applicable to orders placed in the state of California. There are no tax charges for any other state outside California.

Shipping Information

Order processing may be 24 to 72 hours. Your order will be sent UPS or USPS. Some products ship directly from the distributor. Your order may be sent in multiple shipments if products are backordered.

BACKORDERS: If an item is out of stock, the item will be placed on backorder status and shipped immediately when in stock.  You will be notified only if the item on backorder is anticipated to take longer than two weeks to be received, otherwise the item will ship automatically. You have the option to cancel the backordered items (regardless of wait time) and receive a refund.

*International shipping is now available to most countries for $15.00 US Dollars. Addition shipping costs apply to larger orders. We try to reduce shipping costs when possible if ordering light-weight items or small quantities. Once you place your order the applicable shipping charges will be calculated and you will be notified by email or phone as to the amount and how to pay for shipping. You will be notified after you place your order if eligible for a discount or you can request a shipping quote prior to ordering.  To order International Shipping
*Please allow at least 2 weeks for international shipping after your order has been processed.  The whole process may take up to 4 weeks depending on which country the items are being shipped.

Please note: We only ship one order per shipping address; meaning we cannot divide orders to be shipped to separate addresses for only one shipping fee or free shipping.

Order Status

Check the status of your order anytime by email:  info@theskinspausa.com

Returns and Exchanges

Cancelled Orders:

• You have 48 hours (or until the order has been processed, whichever is longer). If an order has already been shipped it will be treated as a return for Unwanted Items. 

Unwanted Items:

• You may return any unwanted items within 10 days of receipt.  Items must be returned in their original UNOPENED packaging. All returns must be in a suitable, resale condition. We cannot accept returns on opened/used skin care or body care products UNLESS they are spoiled (meaning their condition is not in a safe, usable state or consistent with the nature of the product) or expired. We also do not accept returns on opened makeup. We also do not accept a return if the makeup is the wrong color.  So choose carefully.
• Shipping charges for unwanted returns will not be refunded. You are also responsible for any costs involved in shipping your order back to The SkinSpa Institute.
• EXCHANGES: There are no refunds on postage for any exchanges and you will be charged postage on the exchange shipment. Please follow the return procedure to receive a RA#.

Defective Items:

• The SkinSpa Institute will replace or refund any defective, non-skin care items within 10 days of purchase. 
• We cannot accept returns on opened/used skin care or body care products UNLESS they are spoiled (meaning their condition is not in a safe, usable state or consistent with the nature of the product) or expired. Otherwise, if you have a concern with a particular item you are advised to contact the manufacturer or that product (the brand name/address is typically on the product packaging).
• All shipping charges for returns and replacements will be refunded if/when the product is certified to be defective.  
• The manufacturer's warranty applies after 10 days of purchase. You must contact the manufacturer after the initial 10 days for any repairs or compensation that may be necessary for your defective product.

Return Procedure:

• All returns must have a Return Authorization Number (RA#). If you must return or exchange products for any reason please send an email to The SkinSpa Institute or use the form on the Contact link. State the order number, product, and reason for the return. If you are making an exchange, state the item you would like in return. You will be contacted via email with the RA# and Return Form along with instructions/mailing address.  We cannot be responsible for items shipped back to The SkinSpa Institute without pre-approval.
• Please use the original packing material, if possible, for return shipments. Enclose the Return Form that is emailed to you. Mail via certified or insured mail.
• You will receive e-mail confirmation when your return is processed and when an exchange item is shipped.
• Credits/refunds will be issued in the manner in which they are paid. If you return a gift item you will receive a store credit. Regardless of the reason of return (unwanted item or defective/damaged item) please allow 30 days for return processing and refund.

Damaged and Lost Items Due To Shipping

As of March, The SkinSpa Institute is not liable for delayed, lost, stolen or damaged shipments due to carrier (UPS or USPS) error. However, you have the option during checkout to purchase Insurance coverage, which will allow damaged or lost shipments to be replaced or refunded by The SkinSpa Institute.

DAMAGES:  Please inspect all orders immediately upon arrival. Within 48 hours of delivery, report any damages or defects directly to the carrier and to The SkinSpa Institute. If you have purchased Insurance then your order will be replaced or refunded. Please allow 30 days for replacement or refund of damaged order to be finalized. If you have not purchased insurance during checkout, you can still file a claim through UPS or USPS (you will need a copy of your purchase receipt and damaged item to file a damage inspection report).

LOST SHIPMENTS: If your shipped order is deemed verifiably lost by fault of the carrier, USPS or UPS, and you have purchased Insurance during checkout, The SkinSpa Institute will replace or refund your order. If it has been over 10 business days (does not include weekends) please contact The SkinSpa Institute to investigate the status of your order. Please allow up to 30 days to locate and verify that your order is irretrievably lost by fault of the carrier (Sometimes "lost" shipments have been misdirected and will arrive).

Wholesale & Bulk Item Purchases

The SkinSpa Institute offers a special discount to anyone who would like to purchase our products in bulk quantity. The % discount depends on the amount of items purchased and is applied to the regular retail price. Free shipping may or may not apply to these orders.   

Please Contact The SkinSpa Institute with any large item purchase inquiries to receive an order quote, discount, and a current inventory evaluation. When the order has been agreed upon an invoice will be emailed. Payment can be made through credit card, checks or money orders. Orders are processed when payment is received. 

Privacy and Security

All personal information given to The SkinSpa Institute is kept completely private and not shared with any third parties for any reason. For security purposes we do not store credit card information. Website transactions are made through a secure server. For customers who prefer to avoid payment transactions over the Internet we do accept payment through mail or by phone. We never send advertisements or unwanted mail via e-mail or post; You will only ever receive your order invoice through e-mail.

Customer Service

There are several methods to contact customer service for product or order inquiries, comments, and technical difficulties with this website: